TLDR:
- Major process change is happening regarding remittance
- Delinquency Notices statements are changing
- User Set up page should be working. As such, if you face an issue, submit a ticket.
- As an Internal User, should you forget your password, do not click on the Forgot Password Button on CiraNet.com
Helpful Links:
[Survey] How to prepare for Board member access to Management / Board portal?
Resetting Your CiraNet Password (Password Protected Page)
Reporting a Technical Issue with CiraNet / CiraMobile
🙂 Feedback:
As always, before getting into the details, I would like to highlight that your feedback is very important to us, so I would like to encourage you to share your via our new survey: [Survey] How to prepare for Board member access to Management / Board portal?. Thank you to all of you to continue to share your feedback. You help us advance CiraNet farther faster.
👤 User Set Up Page
User Set Up Page in the New Management Portal should be fully functional and working as far as we are aware. Should you have any trouble, please submit a ticket. If you are not sure how to do that, please see Reporting a Technical Issue with CiraNet / CiraMobile.
❗Important Modification coming to Post-Referral Notice
There is a major process change happening regarding remittance and that statement that is generated once a delinquency notice has been changed.
The following sections will be removed:
- Balances and transactions
- Next late payment charge dates
- Attorney firm payment remit info in place of lockbox info
See this page for details: Important Modification coming to Post-Referral Notice
🔐 Resetting Passwords
Reminder: Your password is reset every 45 days. If you forget your password, we have a defined process. Do not use the password rest button that is seen on CiraNet to reset your RMFB credentials.
Please see this article on how to reset your password: Resetting Your CiraNet Password (Password Protected Page) (password: RMFB)